Refund Policy

Summary of Key Points

This summary provides key points from our Refund Policy. You can find more details about any of these topics by using our table of contents below.

30-Day Money-Back Guarantee

First-time subscribers get a full refund if requested within 30 days of initial subscription.

What's NOT Refundable?

Subscription renewals, partial months, and services already delivered (emails sent).

How to Request a Refund

Email support@privguard.dev with your account details. Processing takes 5-10 business days.

Service Cancellation

Cancel anytime through account settings. Access continues until end of billing period.

Refund Timeline

Refunds are processed within 5-10 business days to your original payment method.

Questions?

Contact us at support@privguard.dev for any refund-related inquiries.

1. 30-Day Money-Back Guarantee

We're confident you'll love PrivGuard. If you're not completely satisfied with our service, we offer a full refund within 30 days of your initial subscription.

This guarantee is available to first-time subscribers only and applies to your initial subscription payment.

Eligibility Requirements:

✓ You must be a first-time PrivGuard subscriber
✓ Refund request must be made within 30 days of your initial subscription date
✓ No questions asked - we'll process your refund promptly

The 30-day period begins on the date your subscription is activated, not the date of account creation.

2. What's NOT Refundable

As a digital service, certain aspects of PrivGuard are not eligible for refunds:

✗ Subscription Renewals: Monthly subscription renewals after your initial 30-day period are not refundable.
✗ Partial Month Refunds: We do not offer prorated refunds for partial billing periods.
✗ Services Already Delivered: Deletion request emails that have already been sent to data brokers cannot be "returned" or refunded separately.
✗ Multiple Refund Requests: The 30-day money-back guarantee is limited to one use per customer.

Important Note: While individual deletion request emails cannot be refunded, your entire subscription (including all services provided) is covered by the 30-day money-back guarantee for first-time subscribers.

3. How to Request a Refund

Requesting a refund is simple and straightforward:

Step-by-Step Process:

1. Email Us: Send a refund request to support@privguard.dev
2. Include Your Details: Provide your account email address and username
3. Brief Reason (Optional): While not required, feedback helps us improve our service
4. Confirmation: We'll send you a confirmation email within 1-2 business days
5. Processing: Your refund will be processed within 5-10 business days

Verification Required: For security purposes, we may ask you to verify your identity before processing the refund. This helps protect your account from unauthorized refund requests.

4. Service Cancellation

You can cancel your PrivGuard subscription at any time, even if you're not requesting a refund:

Cancellation Options:

• Through Account Settings: Log in to your account and navigate to Billing → Cancel Subscription
• Via Email: Contact support@privguard.dev with your cancellation request

What Happens After Cancellation:

→ Your access continues until the end of your current billing period
→ No further charges will be made to your payment method
→ Your account data is retained for 90 days to complete any pending deletion requests
→ After 90 days, your personal data is permanently deleted (unless required by law)

Note: Cancelling your subscription does not automatically trigger a refund. If you're within the 30-day guarantee period and want a refund, please follow the refund request process in Section 3.

5. Refund Processing

Timeline:

• Confirmation: 1-2 business days after your refund request
• Processing: 5-10 business days from confirmation
• Bank/Card Processing: Additional 3-5 business days depending on your financial institution

Refund Method:

Refunds are issued to the original payment method used for the subscription:

→ Credit/Debit Card: Refunded to the same card
→ PayPal: Refunded to your PayPal account
→ Cryptocurrency: Refunded to the original wallet address (subject to network fees)

Payment Method Changed? If your original payment method is no longer valid, please contact us at support@privguard.dev to arrange an alternative refund method.

6. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

Email: support@privguard.dev
Response Time: Within 24-48 hours
Mailing Address: Pakistan Punjab, Sheikhupura, Gloria colony 39350

We're committed to providing excellent customer service. If you're experiencing issues with our service, please reach out before requesting a refund - we may be able to resolve your concerns.